To get an overview of your orders, click on the main menu on “Orders”. The interface will provide you a filterable list of orders:
Order List
You can filter by:
Date the order was created: Select the date and time range at "Created" to define the scope of orders you want to get listed
Status of the order: Select the fitting value at "Status"
Email: Select "Email" as the filtering value next to the magnifier and enter the corresponding mail
Reference: Select "Reference" as the filtering value next to the magnifier and enter your internal order number
First Name: Select "First Name" as the filtering value next to the magnifier and enter the name to filter for
Last Name: Select "Last Name" as the filtering value next to the magnifier and enter the name to filter for
Order Id: Select "Order id" as the filtering value next to the magnifier and enter the 35up platform order id
You can combine filters and delete them by clicking on the "x" next to the filter value in the bar
Moreover, you can select the number of orders you want to view per page.
The order list provides your the following information:
Order Id: The unique identifier for every order
Created: The day and time the order was created
Customer: The name of the customer who ordered
Reference: Your order reference number
Status: Status of the order
Total amount: The total amount paid by the customer
Order states
The order can have the following status:
Pending: The order was placed in our system but not yet approved
Approved: The order was approved by the seller and will be forwarded to the vendor
Processing: The order is being processed by the vendor. This status includes the picking of the item. Potential problems of the order in this state are for example "out of stock", "slow picking" or "not yet handed over to the logistics provider"
Fulfilled: The order is fulfilled by the vendor. In case the vendor does not provide tracking, this is the last status that is received. Potential problems of the order in this state are "delivery problems", "wrong addresses" or "longer delivery times"
Delivered: The order reached the customer. This status is only provided in case the vendor offers tracking.
Validating: Something extraordinary went wrong with the order, manual checkup and intervention is necessary.
Pending_cancellation: The order was requested to be cancelled. Additional steps to fulfil the cancellation are necessary, e.g., refunding the customer.
Cancelled: The order was successfully cancelled.
Closed: The final order state. No more changes to the order and the status are possible.
